In case you want to reject a certificate, you can do so by following the below steps.
Please keep in mind that access to certificate queues might be restricted for some user roles; please contact your EXEMPTAX account owner to check if you have sufficient access rights to perform this function.
1. Navigate to the "Queues" (1) function on the left menu bar. From there select your certificate by pressing the "Cert ID" (2) button of the certificate to want to reject.
2. Once in the certificate processing flow, simply press the "Reject Certificate" icon (1) to continue.
3. Once done, a new window will popup prompting you to add rejection notes for future reference as to why this certificate was rejected. Enter your notes (1) and press the "Reject Certificate" (2) button to finish the process.