If you are an end user using EXEMPTAX to respond to exemption certificate requests and have questions about your tax exemption status, account, follow-ups, tax decisions, or transactions, please contact your vendor directly for support. In certain campaigns, you may often find that your vendor has inserted a support email alias for inquiries. We recommend using such support emails as your first point of contact.

To clarify, EXEMPTAX may provide the platform that your vendor uses to collect and manage exemption certificates; however, we are not responsible for your vendor’s internal processes, requirements, tax decisions, and cannot provide tax advice. Your vendor is your primary point of contact and is best equipped to assist with any account, tax, or transaction-specific inquiries. 

If you are utilizing EXEMPTAX as an end user and are interested in utilizing EXEMPTAX to manage the collection and validation of tax-exemption certificates at a business level, please schedule a demo with us and a member of our team will be more than happy to see if we can be of assistance.