EXEMPTAX provides support services directly to our clients rather than to their customers. For this reason, if your customer has questions regarding certificate uploads, exemption status, certificate review outcomes, or other certificate-related matters, they should work directly with your team as their primary point of contact.

When a certificate submission is rejected, the customer is provided with the specific reason or reasons for the rejection. This allows them to understand what information may be missing or what requirement was not met so that they can take the appropriate corrective action.

If a customer disagrees with a certificate rejection or would like to discuss the tax applicability of a particular exemption claim, those discussions should be handled through your team. EXEMPTAX will work directly with you regarding any questions about the review decision, applicable requirements, or additional context surrounding the certificate evaluation.

This approach helps ensure clear communication and allows your team to maintain direct ownership of customer relationships while EXEMPTAX continues to support you behind the scenes.

If your team has questions regarding a certificate review outcome or would like additional clarification on a certificate decision, please feel free to contact our Support Team at support@exemptax.com and we will be happy to assist.