If an uploaded document in your queue is illegible, you can reject the document directly at the beginning of your validation process to save time and hassle.
Please keep in mind that access to certificate processing might be restricted for some user roles; please contact your EXEMPTAX account owner to check if you have sufficient access rights to perform this function.
The following documentation outlines how you can reject a certificate.
1. During classification of your imported document you have the option to reject a certificate if your scanned copy is not legible by pressing the "Reject" button.
TIP: To avoid issues of poorly scanned copies, we recommend to use CertDash, which makes the entire process easier for you and your buyers.
2. After you selected to reject the certificate, you will be asked to enter a quick note for future reference before pressing the "Reject Certificate" button.
3. As a final step, simply press the "Ok" button to finish the process.