In case you rejected a certificate by accident or would like to re-process a previously rejected certificate, you can do so by following the below steps.

Please keep in mind that access to certificate upload or processing might be restricted for some user roles; please contact your EXEMPTAX account owner to check if you have sufficient access rights to perform this function.

1. Select the "Certificate" function in the menu bar and press "Queues" to open your certificate queues. From there filter the certificate status to show "Rejected" certificates. Identify the correct certificate and push on the "Preview" icon.

TIP: To download several previously rejected certificates at once, you can use the report builder function.

2. While in the preview function, download the certificate to your local drive by pressing the download button.

3. Once you downloaded your certificate, you can go back to your "Queues" function and press the "Upload Certificates" button.

TIP: For faster access to the certificate upload function, you can use the shortcut upload icon in the to menu bar highlighted.

4. Select your certificate by drag and drop and press the "Upload Files" button. Your certificate will then be added to the pending queue for future processing.

TIP: By check marking the "Process Certificate" option you will be automatically directed to the certificate validation steps to immediately process this certificate after pressing "Upload Files".