2. When drilled into the customer record go to the "Shipping States" tab. Then ensure to filter the "Exposure Status" accordingly to show any jurisdictions with either missing, expiring, or expired certificates for this particular customer.
3. Once all jurisdiction with exposure are visible you can then select one or multiple jurisdictions with exposure by clicking on the checkbox beside the "Jurisdiction". If at least one jurisdiction with exposure is selected, the "Express Campaign" button becomes visible. Proceed by pressing the "Express Campaign" button.
4. If you have previously created additional custom templates, then those customized templates will be available for you to select. Otherwise, you will be able to only select the Campaign Request (System Default) template.
TIP: If you need assistance in adding customized email templates to your account, you may create a support ticket, or contact us at firstname.lastname@example.org.
5. When the desired template has been selected, simply press the "Send Campaign" function, which will immediate submit an email to your customer.