When sending out email campaign’s to your purchasers requesting tax exemption certificates, it is strongly advised to use your own email domain instead of the default email domain exemptax.com.
You and your purchasers are aware of sales transactions between each other. Therefore, any email communication regarding tax exemption certificates sent directly from your email domain will likely be responded to faster, which will utlimiately provide for a better overall purchaser experience.
The following documentation provides instruction on how to add your own email domain in EXEMPTAX for email campaign submission purposes.
In case your current service plan does not include the option to submit email campaigns through your own email domain, then please get in touch with your account manager or raise a support ticket to discuss your options.
Please keep in mind that access to Company Settings might be restricted for some user roles; please contact your EXEMPTAX account owner to check if you have sufficient access rights to perform this function.
1. First, press on the "Company Settings" icon (1) in the menu bar.
2. Once in the "Company Settings" (1), go to menu "Campaign Settigns" (2), then tab "Custom Domains" (3). From here you can maintain your domain by pressing on the "Add Domain" (4) button.
3. After pressing the "Add Domain" button, you can enter "Your domain name" (1) into the popup window to connect your domain.
4. Once you have successfully connected your domain, you will see your "Domain" (1) and can now proceed to enter desired details for the "Send From Email" (2) and "Send From Name" (3).
TIP: the "Send From Email" (2) details will be used as part of the sending email address as outlined below in Step 7 while the "Send From Name" (3) will display the senders name (see Step 7 below).
INFO: By pressing the 3 dots menu (1), you can easily test sending of emails (2), show DNS configuration (2) and remove domains (2)
5. It is recommended that you enter the menu "Show DNS Configuration" (1) in order to connect your domain
6. Once in the menue "Show DNS Configuration" you can review and verify that all necessary values (1) are set correctly.
7. If all looks good, you can easily test your domain configuration by pressing the option "Send Test Email" as outlined in Step 4 above.
All domain settings will be reflected in outgoing email campaigns to your purchasers accordinlgy.
