EXEMPTAX Support

Do you provide default tax validation rules?
Yes. Every EXEMPTAX account comes with a pre-loaded set of default validation rules for most supported states and forms. However, we strongly recommend you ...
Sat, 19 Oct, 2024 at 1:33 PM
Is CertDash available for all tax forms?
CertDash is available and works on most tax forms in most states. However, there are some tax exemption documents where CertDash may not be possible. For ex...
Sat, 19 Oct, 2024 at 1:37 PM
How do I maintain my validation rules?
At times, it might be beneficial to change certain validation rules to adhere to internal company compliance procedures. For example, if the rule for a spec...
Sat, 19 Oct, 2024 at 1:38 PM
What happens if my CertDash email request was not received?
You can check the status of each CertDash request in your EXEMPTAX account. This way you can monitor if your customer opened your email or if the email boun...
Sat, 19 Oct, 2024 at 1:39 PM
Do you validate the content of fields in EXEMPTAX?
No. While certain automated rules can be implemented to assist with logical verification purposes, it's impossible to verify the content of fields to co...
Sat, 19 Oct, 2024 at 1:41 PM
Do you support processing of custom tax forms?
Yes, to learn how to process them in EXEMPTAX, please click here. Please note, that since custom forms typically don’t conform to certain sets of required d...
Sat, 19 Oct, 2024 at 12:12 PM
Do you support tax exemptions for drop shipments?
Yes, however we recommend that you work directly with your drop shipper and tax advisor to understand the various nexus constellations your particular scena...
Sat, 19 Oct, 2024 at 1:43 PM
What is a Custom Form and how can I use it?
Custom Forms act as a catch-all for exemption certificates not available in the forms library. This option is necessary to process certain tax exemptions th...
Mon, 21 Oct, 2024 at 7:48 PM
Can I customize the expiration logic of individual tax forms?
Yes. EXEMPTAX provides pre-set expiration terms conservatively and we encourage you to maintain expiration terms for all exemption certificate forms. A simp...
Sat, 19 Oct, 2024 at 1:46 PM
What are certificate campaign links and how I can generate them in EXEMPTAX?
In EXEMPTAX, you can generate and disseminate certificate campaign links with a unique token URL (for which you can copy and paste into emails and text mess...
Sat, 19 Oct, 2024 at 1:47 PM