EXEMPTAX Support

How do I add notes to pending or escalated certificates?
At times, you might want to add notes to a certificate for various reasons.  The following documentation provides instructions on how to add notes and c...
Sat, 19 Oct, 2024 at 12:25 PM
How can customers email certificates directly for processing in my EXEMPTAX account?
In addition to document submission via our automated workflow in CertDash, Email Campaigns, or direct document upload, your customers can send their tax doc...
Sat, 19 Oct, 2024 at 12:24 PM
How do I dynamically add my tax registration numbers to exemption documents?
Some states and local jurisdictions require that the seller provides a tax registration number to certain tax exemption documents.  Since most purchaser...
Sat, 19 Oct, 2024 at 12:22 PM
How do I dynamically add my EIN details to exemption documents?
Some states and local jurisdictions require that the seller provides their employer identification number (EIN) details to certain tax exemption documents. ...
Sat, 19 Oct, 2024 at 12:21 PM
How do I use my own domain for email campaigns?
When sending out email campaign’s to your purchasers requesting tax exemption certificates, it is strongly advised to use your own email domain instead of t...
Sun, 20 Oct, 2024 at 10:11 PM
How do I maintain exposure zones in customer records?
You can easily maintain exposure zones per individual customer records by turning jurisdictions / shipping states on or off. In addition to single changes, ...
Sat, 19 Oct, 2024 at 12:18 PM
Why are my email campaign emails being restricted due to high bounce rates?
In EXEMPTAX, you may send email campaigns to tax-exempt customers to solicit and collect various resale and other tax-exemption documents. While the ability...
Sat, 19 Oct, 2024 at 12:16 PM
How do I utilize EXEMPTAX's customer portal functionalities?
The EXEMPTAX customer portal allows your tax-exempt customers to independently create their own customer record in EXEMPTAX, update their exposure zone(s), ...
Wed, 16 Oct, 2024 at 7:13 PM
How do I reset my EXEMPTAX account password?
Please follow the steps below to reset the password for your EXEMPTAX account. Step 1. Open your web browser and navigate to https://app.exemptax.com/...
Wed, 16 Oct, 2024 at 1:38 PM
How do I transfer ownership of my account to another user?
In EXEMPTAX, there are a few different ways to change the assigned account owner. The simplest way is for the current Account Owner to log in and begin the ...
Sat, 19 Oct, 2024 at 12:14 PM