EXEMPTAX Support

How can I edit variables on already completed certificates?
After you have processed a certificate in EXEMPTAX, you may need to change certain data or correct mistakes with certificate records.  For example, common ...
Wed, 23 Nov, 2022 at 9:08 PM
How do I access and view the document history of a certificate?
The following documentation provides instructions on how to access and view the document history of a particular certificate. Please keep in mind that a...
Thu, 30 Dec, 2021 at 7:12 PM
How do I change the certificate expiration period?
Certificate expiration periods are important as they define the time frame EXEMPTAX utilizes to alert you of expiring certificates. The default certificate ...
Thu, 30 Dec, 2021 at 7:48 PM
How do I change my password and enable 2 Factor Authentication?
It is important to keep your account secure and we strongly recommend following standard security guidelines by using a strong password, changing your passw...
Sat, 1 Jan, 2022 at 9:03 PM
How do I activate or deactivate forms?
At times it might be important to your individual processes to either activate or deactivate specific forms for several purposes. The following document...
Wed, 9 Feb, 2022 at 5:10 PM
How do I escalate certificates?
At times, you might want to escalate a certificate if you are missing certain data, having legibility issues due poor quality of the document, want to get a...
Wed, 23 Nov, 2022 at 9:12 PM
How do I retrieve escalated certificates?
The following documentation provides instructions on how to retrieve a previously escalated certificate for further processing.  Please keep in mind tha...
Thu, 24 Nov, 2022 at 5:39 PM
How do I reject certificates?
In case you want to reject a certificate, you can do so by following the below steps.  Please keep in mind that access to certificate queues might be restr...
Wed, 23 Nov, 2022 at 9:09 PM
How do I create my own custom templates for email campaigns?
The following documentation provides instructions on how to create your own custom templates for email campaign submissions. Please keep in mind that ac...
Tue, 17 May, 2022 at 10:49 AM
How do I edit, clone, or delete a custom template for email campaigns?
The following documentation provides instructions on how you can maintain your existing custom template for email campaigns. Please keep in mind that ac...
Tue, 5 Apr, 2022 at 7:05 PM