EXEMPTAX Support

How do I retrieve escalated certificates?
The following documentation provides instructions on how to retrieve a previously escalated certificate for further processing.  Please keep in mind tha...
Tue, 22 Oct, 2024 at 6:29 PM
How do I reject certificates?
In case you want to reject a certificate, you can do so by following the below steps.  Please keep in mind that access to certificate queues might be restr...
Thu, 17 Oct, 2024 at 4:51 PM
How do I create my own custom templates for email campaigns?
The following documentation provides instructions on how to create your own custom templates for email campaign submissions. Please keep in mind that ac...
Sun, 20 Oct, 2024 at 10:10 PM
How do I edit, clone, or delete a custom template for email campaigns?
The following documentation provides instructions on how you can maintain your existing custom template for email campaigns. Please keep in mind that ac...
Sun, 20 Oct, 2024 at 10:09 PM
What are Customer Tags and how do they work?
Customer Tags help you to group customers for various purposes, including handling targeted email campaigns and conducting mass changes to customers. ...
Tue, 22 Oct, 2024 at 7:40 PM
How do I upload Customer Tags via customer import?
Customer Tags help you group customers for various purposes, including handling targeted email campaigns.  The following documentation provides instructio...
Tue, 22 Oct, 2024 at 7:51 PM
How do I activate/deactivate Customers via customer import?
If you need to change the status of Customers in EXEMPTAX by either activating or deactivating several customers at once, you may do so using the customer i...
Sat, 19 Oct, 2024 at 2:02 PM
How do I activate/deactivate individual Customers?
If you need to change the status of a single Customer in EXEMPTAX, you may do so in the Customers section.  Please note that if you wish to activate/dea...
Sat, 19 Oct, 2024 at 12:28 PM
Can my customers opt-out from email campaign submissions?
Your customers can notify you to opt-out from future email campaign submissions if you choose to enable this option. This opt-out function is useful to ensu...
Sat, 19 Oct, 2024 at 12:28 PM
How can I edit my email notification preferences?
EXEMPTAX offers a set of email notification features pertaining to certain business activities relating to your account. Every account holder can maintain t...
Sat, 19 Oct, 2024 at 12:26 PM