EXEMPTAX Support

What are Customer Tags and how do they work?
Customer Tags help you group customers for various purposes, including handling targeted email campaigns and conducting mass changes to customers. The...
Wed, 14 Sep, 2022 at 4:31 PM
How do I upload Customer Tags via customer import?
Customer Tags help you group customers for various purposes, including handling targeted email campaigns.  The following documentation provides instructio...
Wed, 14 Sep, 2022 at 2:29 PM
How do I activate/deactivate Customers via customer import?
If you need to change the status of Customers in EXEMPTAX by either activating or deactivating several customers at once, you may do so using the customer i...
Wed, 14 Sep, 2022 at 2:23 PM
How do I activate/deactivate individual Customers?
If you need to change the status of a single Customer in EXEMPTAX, you may do so in the Customers section.  Please note that if you wish to activate/dea...
Wed, 14 Sep, 2022 at 2:12 PM
Can my customers opt-out from email campaign submissions?
Your customers can notify you to opt-out from future email campaign submissions if you choose to enable this option. This opt-out function is useful to ensu...
Wed, 14 Sep, 2022 at 9:32 PM
How can I edit my email notification preferences?
EXEMPTAX offers a set of email notification features pertaining to certain business activities relating to your account.  Every account holder can maintain...
Fri, 25 Nov, 2022 at 11:34 AM
How do I add notes to pending or escalated certificates?
At times, you might want to add notes to a certificate for various reason.  The following documentation provides instructions on how to add notes and co...
Fri, 25 Nov, 2022 at 11:26 AM
Can my customers email certificates directly to EXEMPTAX?
In addition to document submission via our automated workflow in CertDash, Email Campaigns, or direct document upload, your customers can send their tax doc...
Fri, 9 Feb, 2024 at 12:03 AM
How do I add my tax registration numbers to exemption documents?
Some states and local jurisdictions require that the seller provides a tax registration number to certain tax exemption documents.  Since most purchaser...
Thu, 22 Feb, 2024 at 7:13 PM
How do I add my EIN details to exemption documents?
Some states and local jurisdictions require that the seller provides their EIN details to certain tax exemption documents.  Since most purchasers would ...
Thu, 22 Feb, 2024 at 7:13 PM