EXEMPTAX Support

What are automated emails, and how do I enable them?
The automated emails feature will send your customers an email whenever you have completed tax documents in EXEMPTAX.  You can maintain the event of not...
Tue, 22 Oct, 2024 at 9:20 PM
How do I change my return address for USPS campaigns?
In addition to mass Email Campaigns, EXEMPTAX offers the option to send out mass mailers via USPS. Please check out our support article regarding USPS Campa...
Tue, 22 Oct, 2024 at 8:12 PM
How do I maintain my support contact details for my purchasers?
We always recommend providing your up-to-date customer service email and phone numbers directly to your purchasers when utilizing EXEMPTAX for general certi...
Tue, 22 Oct, 2024 at 8:27 PM
How do I insert my company logo into campaigns?
The following documentation provides instructions on how to insert your company logo and icon into email and USPS certificate request campaigns for a better...
Tue, 22 Oct, 2024 at 8:36 PM
How can I add more users to my EXEMPTAX account?
In EXEMPTAX you can additional users using the steps outlined below:  1. From the app header, navigate to your company settings (limited to administrato...
Mon, 14 Oct, 2024 at 3:53 PM
How do I receive email notifications for incoming certificates?
In EXEMPTAX, you may utilize notification functionalities to receive an email anytime a new pending certificate is received in response to a certificate cam...
Tue, 22 Oct, 2024 at 8:47 PM
How can my customers upload certificates in CertDash?
At times, your customers might prefer to directly upload pre-populated certificates already on file instead of generating new certificates via CertDash when...
Tue, 22 Oct, 2024 at 8:54 PM
How can I restrict tax exemption reasons in CertDash?
In EXEMPTAX, you may limit specific tax exemption reasons during certificate submission in CertDash to those exemption reasons that your company is willing ...
Tue, 22 Oct, 2024 at 9:07 PM
How do I activate or deactivate automatic campaigns?
The following documentation provides instructions on how to activate or deactivate automatic campaign submissions for expiring and expired certificates.   ...
Sat, 19 Oct, 2024 at 1:58 PM
How do I configure my exposure management settings?
EXEMPTAX provides a range of settings to help you fine-tune your exposure management process. Please see below for how to navigate to these settings, and fo...
Sat, 19 Oct, 2024 at 9:56 AM